Kjøpevilkår

Payment

Retail customers (Sweden, Norway and Finland):
We use Klarna Checkout for our retail customers. Klarna Checkout presents certain information for you as soon as you are identified. What information do you need to enter in order to achieve identification may vary between separate occasions and different customers.

No credit check is done directly in Klarna Checkout, but will be done if necessary, depending on the payment option you chose. Credit check taken by Klarna will not affect your credit rating and cannot be viewed by others who request credit information about you, such as banks.

Once you are identified, Klarna Checkout will show what options are available to you. Invoice is the default in payment options but of course you can freely select any of the other options such as direct payment through bank or payment card. The options you are offered may change from time to time. Read all of Klarnas conditions here. (The link opens in a new window)

The invoice is sent to you via e-mail, so be sure to check that your address is correct.
For information about your payment contact Klarna via klarna.com/sv/kundservice



Denmark and Business customers:

Credit card
Pay securely by credit card. We never see your credit card number; the payment goes via Dibs. We have the latest, most secure software for card payments over the internet.


Ordering
Orders are binding. You must be over 18 years old to order or have parental consent. All prices include VAT.

Personal information
Personal data is handled confidentially and used only to send the order. Data will not be passed to any third party.

Customer service
If you have any questions you are welcome to contact us at info@fannymichel.se
If you’ve never purchased from us in the past and feel unsure about anything, do not hesitate to contact us! We are more than happy to help you! We highly value our customers and therefore go the extra mile to ensure that you will be satisfied.

Do you have questions about the assortment in our stores you are welcome to call there.
Gothenburg: Haga: 031-127207 City: 031-130021
Stockholm: Drottninggatan: 010-401 86 38
Please note that they only respond to questions about the stores.

Delivery
We deliver within Sweden, Norway, Denmark and Finland.

Our delivery time to Norway is usually 2-10 business days from the date we received your order due to the customs. To Sweden, Denmark and Finland it's 1-4 business days. (During the holidays, some delay in the delivery may occur)
We ship with PostNord. An order confirmation is automatically sent via e-mail.

If a delivery delay occurs we will notify you via e-mail. You always have the right to cancel the order if a delivery delay occurs. We always do our best to fulfill your order. There may be circumstances that make it impossible to complete the order, for example, when our supplier cannot meet his commitment to us. Compensation is not paid by fannymichel.se in events of a delivery delay.

Shipping

Sverige:
39 SEK

Norway:
69 NOK

Denmark:
80 SEK

Finland:
8 €


Returns, complaints and exhange:
You have the right to exchange or return the goods for 14 days from the date you received the package.
This provided the goods are in resale condition. You can of course try the goods to ensure that they fit, but be careful with makeup, perfume etc. Shoes should only be tested indoors. All labels and original packaging, such as shoeboxes, should be sent back. We reserve the right to make reasonable deductions from the refund amount due to loss of value if you have used or damaged the product or packaging (this includes removing labels or similar from the original product).

When you use our pre-paid return label, you will be charged 39 NOK for return shipping. 

We strive towards that the representation of the products in the webshop should be as close to reality as possible. We cannot guarantee that all pictures accurately reflect the true appearance. For example, we cannot guarantee that the proportions and colors displayed in the webshop exactly reproduces the garments actual proportions and colors. How colors are reproduced depends on your monitor, your graphics card and other settings of your device.

Exchange:
If you wish to exchange an order/item simply place a new order. When you make an exchange, the return charge is on us when using our return label.

If you have any questions you can contact us at info@fannymichel.se or read the FAQ.

We will process your return within 7 business days from the time we receive it.

Complaint:
To address a complaint we require a written description via e-mail, your order number and an image describing the reason for the complaint, sent to info@fannymichel.se to get more information.
Should the package be damaged on arrival, please contact us directly at info@fannymichel.se before opening the package.

Unclaimed packages:
If we receive unclaimed packages from PostNord we reserve the right to charge you 150 NOK for covering the costs for the unclaimed package.


Care instructions:
Keep your jewelry free from dirt, cosmetics, hair spray and perfume. Avoid water and harsh chemicals. The use of fabric softener on clothes can affect its structure, shape and color. This is done at your own risk.
Same goes for the use of stain removers on all of our goods.

Org.nr: 816 149 622 MVA